FAQs

▪ How to place an order?

Select the product which you want and then choose the attribution, click "ADD TO CART" button on the product page. Check the items in your shopping bag by clicking "MY CART" at the right top of your page. Finally, click "PROCEED TO CHECKOUT" button to complete the order.

▪ When will I receive the purchase?

Please allow 1-2 working days for us to process your order, you will receive the tracking information via E-mail once the items are shipped out. You can track the delivery status then. The shipping time may vary from different destinations.

If there is no tracking information updated for more than 5 business days, please directly contact us via Email.

▪ How to change the order after payment?

Please contact our customer service team within 24 hours via Email and we will deal with the order for you as soon as possible.

▪ Why can't I check out?

We suggest you to change a device or browser and try it again. Sometimes certain aspects of checkout won't display or function properly. 

If you're still having trouble, you can E-mail us the SKU and quantity you need, we will send you a payment link.

▪ Why was my payment declined?

If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address.

Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review. In the case that your payment is still refused, we suggest you to try a different card or pay via PayPal.

▪ When will I be charged?

The money will be taken immediately once it is authorized. An email will be sent to you to confirm the order. But if your card is not authorized or it is under the status of pre-authorization, payment will not be taken. You may contact your bank or card issuer to authorize the payment.

Please note that even if a payment isn't authorized, the transactions with GEEKLIFE™ will still continue. This occurs because some card issuers still hold the funds for a short period of time. The order will be processed once we receive your payment.

▪ Why am I being asked to authorize my order?

Detailed personal information may be required to authorize your order. If you have been asked to authorize your order, it has been randomly selected and placed on hold by our fraud prevention team for further verification.

It is our responsibility to protect our shoppers from any unwanted billings. If the order has not been authorized after one week, we are forced to believe that it is fraudulent and this order will be subject to cancellation without further notice.